Support

If you need help with Svala, send an email to support@getsvala.app.

Helpful details

When contacting support, include your device model, iOS or iPadOS version, Svala app version, and a short description of what happened. Do not send sensitive personal information unless it is necessary for your request.

Common topics

• Screen Time permission issues.
• Individual or group limits, scheduled blocks, and blocking screens.
• Math, typing, memory pattern, and eye break challenges or temporary unlocks.
• Questions about privacy or terms.

Svala Annual

If Svala Annual access is missing, choose Restore purchase on the Svala subscription screen while signed in with the Apple Account used to subscribe. Apple provides instructions for managing or canceling a subscription and requesting a refund.